RDSL 6310 or 6350 Modem
with Inline Filter
Installation Instructions

Help - Basic Troubleshooting

Q & A | Contact Us for Support | LED Display Errors

Q & A

Q. My computer is still trying to use my dial-up account. How can I fix it?

A. Modify the connection settings in your web browser and/or your email program.

Internet Explorer:

1. Click on the Start button, go to Settings, and select Control Panel.



2. Double-click on the Internet Options icon.

3. Click on the Connections tab at the top of the new window.
4. Select “Never Dial A Connection.”
 

 
5. Click OK.
 
Outlook or Outlook Express:

1. Open Outlook or Outlook Express.
2. Click on the Tools Menu.
3. Click on Accounts.
4. Click on the Mail tab.
5. Verify that the account/s listed say Any Available or Local Area Network under the column called Connection.
6. If not, click on the account you wish to modify and click the Properties button.
7. Click on the Connection tab.
8. Deselect “Always Connect to this Account Using.”
9. Click OK and then click Close.

Q. My modem makes my line sound fuzzy, and I want to shut it off while I’m talking on the phone. Can I do that?
 
A. We recommend that you don’t turn your modem off. If you’re experiencing noise on the line, a filter for each of the other phones on the same line will work.

Your modem came with a filter. Simply install it on your other extension. If you need more filters, call us and we’ll tell you how to get them.

Q. How many computers can I use on this connection at one time?
 
A. Your connection comes with one IP, by default. You can either install a router, or get more IPs from LISCO.

Q. I think my modem is broken or faulty. Who do I call?
 
A. If you bought your modem from us, call LISCO. We can help you replace it.
 
Q. Do I have to use the included phone line, or can I use my own?
 
A. We recommend that you use the included phone line. However, if it is not long enough, you may use a standard RJ11 phone line.
 
Q. What’s my fixed IP address?
 
A. If you specifically requested a fixed IP address, you will have received a Configuration sheet. Otherwise, you don’t require a fixed IP address to use your RDSL connection.
 
Contact LISCO
 
If you still are not able to solve the problem, please call our Technical Support department at (641) 472-5400 or (800) 331-8414 after you've tried everything in Troubleshooting.

LED Symptoms

Still need help? Visit the Troubleshooting section.

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